Banks typically will resolve an error in their services within hours, and no customer is liable for any errors in their accounts that occur when these happen.Ĭopyright 2023 The Associated Press. The focus of their website is on helping people manage their finances. Online banking services, while usually reliable, sometimes spectacularly fail or have temporary outages that tend to spook their customers. An online-only bank, Tandem is based in London and offers customers a different approach to traditional banking. An online bill pay service works by deducting a payment from your account balance and transferring it to a service provider.
Transactions over Zelle, the bank’s own peer-to-peer payment service, were also impacted with Chase customers.Ĭhase said late Friday that the bank had “resolved the underlying issue” and was in the process of issuing refunds or reversing transactions for customers. The New York-based bank is one of the country’s largest financial institutions with millions of online customers. Enjoy a range of products and services with HSBC personal and online banking, such as loans, mortgages, savings, investments and credit cards. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place.
Numerous Chase customers had posted on social media that their rent or bill payments were taken out of their accounts twice and reported hold times with customer service approaching more than an hour.
NEW YORK (AP) - Customers of Chase’s online banking services saw double transactions, fees and payments in their accounts on Friday, in a glitch that was not fixed until late in the day. Chase Online Banking We’ve transformed the banking experience so you can bank your way Enroll now Enroll in online banking and enjoy features that matter to you: Control your finances See statements, monitor activity, pay bills, see check images or transfer funds in just a few clicks.
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